According to officials Monday, New York City’s 311 Customer Service Center served its 100 millionth call. Just entering its seventh..
Tag Archives: Call Center
The New York Department of Education recently completed a new call center to handle inquiries regarding enrollment, transportation and other..
In order to facilitate the massive Commonwealth Health Insurance Connector Authority program, Massachusetts chose Perot Systems to operate the IT infrastructure and member support call centers. Perot Systems’ Tim Olivier, who serves as the chief operating officer of their healthcare group, spoke with CivSource to discuss the company’s work with the program.