Texas is overhauling its online presence and has awarded Deloitte a contract to lead those efforts. According to state officials, the goal of the next Texas.gov contract will be to provide a portal that is on par with online retail and commercial services when it comes to ease of use, customer satisfaction and adoption of services.
Texas already has a significant online presence as well as some constituent focused applications, the goal of this project would be to take all of that a step further.
Texas.gov is the official website of the state of Texas and provides portal and payment services for Texas state agencies, institutions of higher education and eligible local governmental organizations, enabling them to conduct online business with their customers. According to state officials, Texas.gov has had over 240 million site visits and processed over 245 million financial transactions since 2000.
Deloitte has been working with state governments to modernize service delivery by focusing on creating agile development environments with government and using artificial intelligence to automate more processes. Texas already offers several online services including drivers license renewals, permitting and vital records lookup. However, the current websites have limited functionality on mobile and could be updated to make renewals and other online services easier.
The overhaul follows an update to Texas’ open data portals to prioritize requested data and improve user experience.