Nevada has just inked a 5-year contract with Tech Mahindra to modernize its Department of Motor Vehicles operations. The $75 million dollar award will make the company the prime contractor and prime systems integrator for the project.
The contract award follows a snafu discovered last month, which saw the DMV send millions of dollars in funding to the wrong agencies. The DMV mistakenly gave over $19 million in vehicle registration fees to school districts and local governments instead of the state. The error took three years to discover.
According to allocation rules, school districts and local governments already get a cut of registration fees and the $19 million should have gone back to the state’s general fund. The error was the result of a programming glitch in the online payment portal where state residents can go to pay vehicle registration fees.
Tech Mahindra will move Nevada to an Oracle stack and install its MOVES transportation platform. MOVES is specifically designed for Departments of Motor Vehicles and runs on the Microsoft Dynamics CRM platform. The company will be tasked with improving overall customer service and speed-to-market of DMV services.
“This is not just a technology upgrade. We are creating a motor vehicle agency that will be second to none in delivering fast and efficient service to the public,” said Department of Motor Vehicles Director Terri L. Albertson.
The upgrades will be completed in phases over the life of the five-year award.