Xerox is expanding its healthcare business through the acquisition of RSA medical. The acquisition will expand Xerox’s health business lines to payers and life insurers using predictive analytics to enhance member outreach services.
RSA Medical provides health assessment and risk management for members interacting with health and life insurance companies. RSA will become part of Xerox’s Commercial Healthcare Services business. That business will now be able to handle application and enrollment, operations and claims management, customer care, and population health management.
“With this acquisition we will provide payers with insights into population health trends, and coordinate clinical interventions for at-risk individuals and populations,” said Kelly Rakowski, senior vice president, Healthcare Payer Services at Xerox.
RSA runs its own proprietary MedGine platform which provides the underlying analytics technology for its service offering. MedGine will also be integrated into the Xerox healthcare platform. The technology is designed to help identify chronic health issues early on using patient data so that providers can coordinate care plans ahead of a significant health event.
Through its services, Xerox touches approximately two-thirds of all insured Americans, including processing more than 1 billion claims annually and handling approximately 50 million interactions with members and providers per year.
The RSA Medical management team and its employees will remain with the company and will report to Rakowski going forward.