Washington DC, has awarded Infosys Public Services, a US-based subsidiary of Infosys, a one-year contract valued at $49.5 million to develop its new health benefit exchange, bringing the district in line with federal health care reform requirements. Maryland has also awarded MAXIMUS a contract to perform customer service for its health benefit exchange, this is the latest award in a growing group of such awards for the company.
In DC, Infosys Public Services will be the prime systems integrator for the exchange which will serve nearly one quarter million District residents. The Exchange, known as the District of Columbia Access System (DCAS), is health and human services solution that will provide seamless healthcare coverage and replace the District’s legacy Medicaid and eligibility systems with new technology that will provide a wide array of services in compliance with the new healthcare law.
The District and Infosys also announced that the project has completed the federal review process and it was approved.
In Maryland, the Maryland Health Benefit Exchange (MHBE) has chosen MAXIMUS to operate the Consolidated Service Center, which includes call center, fulfillment and command center services. The five-year base contract is valued at approximately $36 million, started on June 3, 2013, and runs through December 31, 2017. As CivSource previously reported, MAXIMUS is already performing similar services along the East Coast.
MAXIMUS will serve as the primary customer service center to all Maryland residents who use Maryland Health Connection to select their health coverage options, as well as for other state agencies and Navigators. The customer support role essentially serves as the first line of help for individuals looking at insurance on the exchanges. The support centers can also put people in touch with patient navigators who will guide patients through the health care system.