Microsoft is bringing online 16 new state and local clients for its Dynamics CRM and Office 365 product lines. Adoption of both solutions is rapidly increasing in the public sector in response to extreme budget challenges related to sequestration.
City customers include Kansas City, Missouri and Seattle, Washington. Both cities are using the office 365 suite to help increase operational efficiency, reduce IT management costs and shrink their energy footprint. Seattle is also offering remote work options for its public sector professionals in an effort to help them serve more than 600,000 residents quickly and efficiently.
Other localities and agencies using the product include – the University of Miami; California State University, Sacramento (Sacramento State); the University of Colorado Colorado Springs; the San Diego County Regional Airport Authority; Dupage County; and King County, Washington.
In addition, the company offered four awards for innovative implementations of its Dynamics CRM software to Louisiana Department of Health and Hospitals, Commonwealth of Virginia, Cancer Treatment Centers of America Inc. and Illinois Department of Corrections.
Faced with serious fiscal challenges and resource constraints, government, education and healthcare organizations are seeking alternatives to expensive legacy systems. Companies like Microsoft are providing those tools and often the education and training around them as well. Deployments of the Dynamics CRM software across 11 new localities have been done with the goals of reducing costs and improving service delivery. The award winners also worked through customizations and unique deployment challenges to win their innovation awards.
“Our mission is to provide the best possible services for Kansas City while maximizing taxpayer dollars,” said Mary J. Miller, chief information officer, Kansas City.