Mahindra Satyam, a global IT-firm has announced the creation and launch of a new enterprise solution for Departments of Motor Vehicles (DMV). Motor Vehicle Enterprise Solution (MOVES) seeks to modernize DMV operations through a enterprise customer relationship management (CRM) tool that is delivered through the web-browser. The tool is designed to cut down processing time and realize cost savings for state and local governments.
In many states, the DMV was the first government agency to embrace citizen-facing, computerized functionality, but today “jurisdictions often have a hard time keeping up with higher transaction volumes, delays and longer lines at the DMV office,” said Arvind Malhotra, Senior Vice President, Strategic Accounts, Mahindra Satyam in an interview with CivSource.
MOVES is based on Microsoft’s Dynamics CRM, and provides a 360-degree view of citizen relationships and consolidated view of all business functions. “Right now, most DMVs have implemented software in a siloed way depending on the type of license. This focuses solely on process without factoring in the customer or the amount of time involved,” he says.
He explains that because MOVES runs on the Dynamics CRM, many of the functions look and act like Microsoft Office, software that most people are familiar with – this cuts down on training time. The MOVES software also includes the option for limited self-service allowing citizens to manage things like tag renewals and paying taxes themselves as they do not require an in-person verification process.
There are also additional extensions available for document management that feed into existing Microsoft applications. In terms of the upgrade, state governments can expect it to take 18-24 months according to Malhotra. IT shops will need to purchase licenses, but because of the web-browser delivery will likely not have to do a significant hardware upgrade.