SLG Business Brief: Spring awakening for city-level projects

Spring is a time for hatching. And during the first week of March, several announcements were singing praise for solutions that have just come out of the oven. Two such projects have been stood up, one in Pittsburgh and one in Seattle. Meanwhile, a pair of deals were signed this week for ERP systems in California.

The City of Pittsburgh announced recently that a $1.3 million permitting system had reached a major milestone. According to Mayor Luke Ravenstahl, Pittsburgh’s departments of planning, bureau of building inspection (BBI), public works, and Pittsburgh Water and Sewer Authority (PWSA) are now using a web-based permitting system, provided by California-based Accela, Inc., that tracks interdepartmental workflow and allows permits to be processed in a paperless environment. In working to complete phase one of Accela Automation, the city has input fifteen years of historical permitting data and trained 100 city employees to use web-based system. Phase two will allow the public to apply and pay for most permits with a credit card. Pittsburgh issues about 200,000 permits yearly for approximately 100 different kinds of permits.

Seattle City Light, one of the nation’s largest municipal owned utilities, announced Wednesday the successful implementation of technology that will help improve its customer service during outages. The Oracle-supplied, Infosys-implemented Utilities Network Management System will coordinate service restoration through real-time information sharing to customers about outage causes and give more accurate estimates of downtime. The network management system also predicts which customers are affected by outages, thus when customers contact the call center, customer representatives will be able to share the outage restoration information as well.

Two California cities, Covina and Encinitas, have signed deals with Tyler Technologies, the company said this week. The deals are for Tyler Tech’s Munis Enterprise Resource Planning (ERP) solution and both will be delivered as through a software-as-a-service (SaaS) agreement. The Munis application will help the cities modernize their financials, human capital management, payroll, content management and employee self-service operations.

Have a contract win or deal you’d like to see in the SLG Business Brief? Please let us know by emailing CivSource {at} CivSourceonline {dot} com. The CivSource SLG Business Brief is a weekly roundup of state and local contract wins and product releases within the wide world of government technology.