Yesterday, HP Enterprise Services announced a $119 million contract extension to provide technology services with the Kansas Health Policy Authority (KHPA). The contract will extend the existing eight year relationship HP has with KHPA in overseeing Medicaid and HealthWave programs in Kansas.
HP will manage the KHPA customer service center in Topeka and the contract terms allow the state to meet its budget requirements without a reduction in jobs or customer service.
“Medicaid beneficiaries and the health care providers who serve them consider this call center vitally important,” said Barbara Langner, Ph.D., acting Medicaid director, Kansas Health Policy Authority. “HP knows this industry and the state well. Based on that knowledge, they presented an innovative approach that enabled us to meet our fiscal as well as our service-level commitments — something we didn’t think was possible.”
HP will also work to enroll providers into the programs and process claims on behalf of the state. As well as providing Medicaid management information systems maintenance and surveillance monitoring for overpayment and fraud.