The South Carolina Department of Social Services (DSS) will partner with Affiliated Computer Services (ACS) to manage and operate the state’s child support payment processing center, the company announced today. South Carolina is the last state to move to a centralized child support system.
The seven-year, $21 million contract is scheduled to be operational two years from now, in October 2011. ACS will modernize the state’s method of collecting and distributing child support by creating a state disbursement unit (SDU) for payment processing and customer care. Dr. Kathleen Hayes, state director of DSS, said the SDU was part of a federal mandate to facilitate the nearly 60 percent of federal funding.
“As South Carolina modernizes its child support services, our work with ACS will ensure that the program is tailored for the needs of our state. ACS will provide us with the tools to better serve our constituents,” Dr. Hayes said.
The system is expected to handle around 3.5 million transactions per year, and custodial parents will have the option to receive child support payments on a debit card. As part of the deal, ACS will also provide call center services to respond to general child support questions.
“Our new partnership with South Carolina is another example of why ACS is a leader in human services, processing more than half of the nation’s child support payments,” said Joseph Doherty, executive vice president and group president of ACS Government Solutions, in a statement.
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