Penn. renews contract for deskside support

The Commonwealth of Pennsylvania has signed a two-year, $8 million dollar deal with Pomeroy IT Solutions, the company said last week. The Pennsylvania Department of General Services (DGS) renewed the service contract with Pomeroy to provide deskside support services to agencies throughout the state.

The agreement with Kentucky-based Pomeroy is scheduled to begin in October with an option to renew the contract for up to three additional one-year periods. Pomeroy was initially contracted in 2004, and according to DGS, Pennsylvania expects to save about $1.3 million over the life of the contract.

“We believe that the renewal of this important multi-year service contract signifies the Commonwealth’s confidence in Pomeroy’s ability to consistently perform quality deskside support service throughout Pennsylvania,” PJ Thelen, Pomeroy’s Senior Vice President of Sales and Marketing, said in a statement.

Pomeroy will provide deskside support on more than 74,000 devices ranging from printers and laptops, to servers and high-speed scanners for Pennsylvania’s state agencies, hospitals, schools, colleges, police and fire departments, the company said.

Earlier this year, Pennsylvania began an effort to relocate several state agencies that have the most interaction with the public. The consolidated offices will create a customer service center, DGS says.

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