Attensity, a semantic analysis company, recently announced its Attensity Analyze for VOC product. The product aggregates and analyzes text based customer communications including emails, web forums, surveys, CRM notes, social media and other sources into a native dashboard offering sentiments and trends or, “voice of the customer.” The product is the flagship in a suite [...]
When John A. Perez became California’s new Assembly Speaker, a point in his opening speech caught our eye — a new rule limiting text messaging on the Assembly floor. The rule will prohibit text message exchanges from occurring between lobbyists and lawmakers on the Assembly’s floor, or in its committees. The change was announced last [...]
Last Thursday, Microsoft CEO Steve Ballmer announced that his company was going “all in” when it came to building software and hardware solutions for the cloud. He said a concerted effort was underway to have 90 percent of Microsoft’s 40,000 workforce focused on solutions related to cloud computing over the next year. CivSource spoke to [...]
Yesterday, at the RSA Conference, Google, PayPal, Equifax, VeriSign, Verizon, CA, and Booz Allen Hamilton announced the formulation of the Open Identity Exchange (OIX), a non-profit organization designed to build trust in the exchange of of online identity credentials in both the public and private sectors. The Open Identity Exchange grew out of a public-private [...]
Last week, Microsoft held its eighth annual US Public Sector CIO Summit in Redmond, Washington where company officials unveiled enhanced certification and security capabilities for cloud users in government. According to the Microsoft vice president responsible for state and local governments, last week’s announcements were significant not just for federal customers, but also for states [...]
Accenture has upgraded Idaho’s Benefit and Eligibility System (IBES), making it the most modern system in the country, according to the company. The upgrades replace the state’s 30 year old system which could no longer effectively manage new benefit requirements or administration.
According to a release Wednesday, Accenture and SAS announced a plan to jointly develop and implement a series of industry-specific predictive analytic applications, beginning with the financial services, healthcare and public service sector. Industry observers and the companies’ officials said the decision was made due to extraordinary demand and a rapid adoption of analytic techniques [...]
Over the last several weeks, one segment of government technology projects has caught the attention of mainstream media outlets from California to Columbus, Ohio. Computer systems designed to dole out benefits and entitlements have long-known to be outdated. And the economy, which has led to an increased reliance on mainframe systems that distribute food stamps, [...]
Pennsylvania has agreed to a contract with Affiliated Computer Services to provide child support payment processing services for up to $61 million. If all options are exercised, the decade-long relationship with the state’s Department of Welfare, Bureau of Child Support Enforcement will be extended for another eight years, the company said yesterday.
According to a new study, information technology priorities at the federal, state and local levels of government share common outcomes, but investments on how those outcomes are attained differ.
