IT, Health Care and Mobility are three key focus areas for state and local government going into 2012 and beyond. All three areas have the potential to save governments millions and improve service delivery but they can also cause significant short term headaches in this era of austerity. CivSource spoke with Joe Doherty, EVP & [...]
In an announcement last week, Baltimore County Executive Kevin Kamenetz highlighted twenty-three technology initiatives that his administration will implement within the next six to eighteen months. The nearly two dozen projects include citizen-facing solutions, such as a constituent service portal, and internal tools that will help modernize the county’s business processes.
In this, the first of two pieces on the federal debt and its relationship to state and local governments, Accenture’s David Wilson outlines how the debt crisis should lead to a fundamental reexamination of the way money transfers from federal to state coffers. He also argues for a government processes “Marshall Plan” that looks into [...]
As part of IBM’s ever-expanding Smarter Cities initiative, the company announced yesterday a partnership with Corpus Christi, Texas to provide service request tracking, wastewater management software and other infrastructure monitoring tools. IBM has developed a central intake system for handling work requests and ongoing maintenance across city government, replacing a paper-based tracking process.
IBM has launched a new cloud services solution for local governments. The IBM Municipal Shared Services Cloud is designed to let local governments share information internally and with governments in other cities or other states. The cloud will use the company’s analytics solutions to integrate services from multiple providers into a single shared platform. The [...]
For FY 2010-2011 the city of Richmond, Virginia was faced with a projected $30 million budget shortfall. In order to manage this, the city examined a variety of options and initiated several action plans and programs. Mayor Dwight C. Jones created the Common Cents program, which uses a business process management application to allow city [...]
Wyoming will be streamlining its communications technology services through Google within the next year according to an announcement from the state CIO. Wyoming will be utilizing Google apps for all communications and communication security. The switch is notable as one of the fastest procurement processes the state has ever experienced. Currently, Wyoming has two separate [...]
CSC has launched its Premium Billing 360º solution. The offering claims to enable health plans to meet health care reform requirements while keeping pace with new products and managing revenue. The product is designed to automate billing and create more self-service interactions for health care consumers including electronic billing and payments. The offering is consistent [...]
IBM subsidiary IBM Lender Business Process Services Inc., will invest $3.7 million to open a managed business process service center in the Research Triangle Park in North Carolina. The center is expected to hire 600 workers over the next two years. IBM Lender Business Process Services provides a variety of lender-based technology and business process [...]
When Oregon’s building and construction boom went bust between 2005-07, the state’s top administrator of building codes saw a way to help local officials streamline how industry and government coordinated their efforts. Pat Allen, of the state’s Building Codes Division, envisioned a statewide, interoperable, web-based e-permitting system that provides a shared services model for local [...]
