Comments on: Accenture unveils new public sector platform http://civsourceonline.com/2009/11/19/accenture-unveils-new-public-sector-platform/?utm_source=rss&utm_medium=rss&utm_campaign=accenture-unveils-new-public-sector-platform The Source For Civic Leaders Fri, 30 Jul 2010 03:55:53 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Tripp Babbitt http://civsourceonline.com/2009/11/19/accenture-unveils-new-public-sector-platform/comment-page-1/#comment-3332 Tripp Babbitt Tue, 24 Nov 2009 13:51:40 +0000 http://civsourceonline.com/?p=2275#comment-3332 State governments need to be looking at the biggest lever for improvement . . . the design and management of work. All this technology is only needed when we have such things as front office/back office, shared services and outsourcing. This is to put old thinking with new technology and is done at great cost and worse service. A redesigned system would eliminate much of the front office and back offices in mosts cases and shared/outsourcing services should only be done after first optimizing the flow and pulling such ideas. I rarely see this done in State governments or any other government entity. So before we run off buying new platforms let's work on the design and management of the work. There is a better way. Regards, Tripp Babbitt <a href="http://www.newsystemsthinking.com" target="_blank">www.newsystemsthinking.com</a> <a href="http://www.thesystemsthinkingreview.com" target="_blank">www.thesystemsthinkingreview.com</a> (government help) State governments need to be looking at the biggest lever for improvement . . . the design and management of work. All this technology is only needed when we have such things as front office/back office, shared services and outsourcing. This is to put old thinking with new technology and is done at great cost and worse service. A redesigned system would eliminate much of the front office and back offices in mosts cases and shared/outsourcing services should only be done after first optimizing the flow and pulling such ideas. I rarely see this done in State governments or any other government entity. So before we run off buying new platforms let's work on the design and management of the work. There is a better way.

Regards, Tripp Babbitt
http://www.newsystemsthinking.com
http://www.thesystemsthinkingreview.com (government help)

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